Return & Refund Policy

At Custom Karat, we take pride in creating premium-quality jewelry that combines exceptional craftsmanship with personalized design. Every piece is carefully crafted to meet our quality standards. However, if your purchase does not meet your expectations, we offer a transparent and customer-friendly return and refund policy.

1. 7-Day Easy Return Policy

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The product must be unused, unworn, and in its original condition.
• Original packaging, tags, certificates, and invoice must be included.
• The return request must be submitted within 7 days from the delivery date.
• Returned products must pass our quality inspection process before approval.

2. 100% Refund Eligibility

Eligible returns qualify for a full refund when:

• The item successfully passes our quality control inspection.
• There are no signs of wear, damage, alteration, resizing, or tampering.
• All original documentation and packaging are returned.

Refunds will be processed to the original payment method within 7–10 business days after return approval.

3. Non-Returnable Items

Due to the personalized nature of many Custom Karat products, the following items cannot be returned:

• Customized or personalized jewelry.
• Engraved products.
• Made-to-order jewelry created according to customer specifications.
• CAD-approved custom designs.
• Loose diamonds, gemstones, or special-order items.
• Clearance, promotional, or final-sale products.

4. Exchange Policy

Customers may request an exchange within 7 days of delivery under the following conditions:

• The product must be unused and in original condition.
• Exchanges are available only for non-customized products.
• One exchange request is permitted per order.
• Any price difference must be paid by the customer before processing.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify our support team within 24–48 hours of delivery.
• Provide clear photos and an unboxing video as proof.
• Once verified, we will arrange a replacement or return pickup at no additional cost.

6. Return Pickup & Shipping

• Free return pickup is available for eligible returns within India.
• For locations where pickup services are unavailable, customers may self-ship the product.
• Approved self-shipping costs will be reimbursed.
• All approved returns are insured during transit for added protection.

7. Refund Processing Timeline

Quality Inspection

• 2–4 business days after receiving the returned product.

Refund Initiation

• Within 48 hours after return approval.

Expected Credit Timeline

• UPI & Wallets: 2–5 business days
• Credit/Debit Cards: 5–10 business days
• Net Banking: 5–10 business days

8. Order Cancellation Policy

• Orders may be cancelled before they are dispatched.
• Once an order has been shipped, cancellation is not possible.
• After shipment, customers may request a return if the product qualifies under this policy.

9. International Orders

International orders are generally non-returnable except in the following cases:

• Product received is damaged.
• Product received is defective.
• Wrong item delivered.

Shipping fees, customs duties, taxes, and import charges are non-refundable.

10. Important Terms

• Custom Karat reserves the right to reject returns that do not meet our return eligibility requirements.
• Refund amounts may be adjusted if promotional discounts, bundle offers, or coupon benefits become invalid after a return.
• Any disputes arising from purchases will be governed by applicable laws and jurisdiction.

11. Why Custom Karat’s Policy Is Different

Custom Karat operates on a direct-to-customer model, allowing us to offer:

• Premium craftsmanship without traditional retail markups.
• Fully customized jewelry options.
• Personalized design experiences.
• Better value and transparency for customers.

Because many products are custom-made specifically for each customer, return eligibility on personalized items is limited to maintain quality standards and craftsmanship integrity.

12. Contact Us

For return requests, exchanges, or support inquiries, please contact us:

Email: support@customkarat.com
Phone / WhatsApp: +918286645003
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Final Note

At Custom Karat, customer satisfaction remains our priority. We encourage customers to carefully review product specifications, customization details, and design approvals before placing an order. Our goal is to deliver jewelry that exceeds expectations while maintaining the highest standards of craftsmanship and service.